SendQuick and NetGain Systems launch private AI for IT operations

SendQuick and NetGain Systems have teamed up in Singapore to let IT teams run AI troubleshooting on-premises instead of sending operational data to public cloud services. The collaboration targets regulated and air-gapped environments across ASEAN and is available now in five markets.

Why it matters: - The collaboration gives organisations a way to use AI for IT operations while keeping operational data inside their own environment. - The setup is aimed at sectors that face strict rules on data residency, air-gapped operations or auditability, including government, financial services, telecom, data centres and critical infrastructure. - The companies are positioning the offer as a private alternative to cloud-hosted AI for teams that need control over where models run and how evidence is handled.

What happened: - SendQuick Pte Ltd announced a technology collaboration with NetGain Systems Pte Ltd on October 27, 2026, in Singapore. - The two companies integrated NetGain's Astra AI agent with SendQuick AI, a private on-premises AI software stack and appliance. - The combined system lets IT teams do AI-assisted troubleshooting inside the customer's own environment on hardware they own and control. - The solution is available now in Singapore, Malaysia, Indonesia, Thailand and the Philippines through SendQuick and its authorised distributors.

The details: - NetGain's Astra AI agent collects evidence from the observability platform, including metrics, logs, traces, flow and configuration data. - Astra sends troubleshooting queries through an API to SendQuick AI running locally on the customer's premises. - The language model runs entirely on the SendQuick AI appliance, so no public cloud AI service is used. - Astra's operational guardrails check the response and present it to the operator with the supporting evidence. - SendQuick AI can run fully offline in air-gapped networks. - Customers can load, upgrade and switch open models on the appliance as better models become available. - SendQuick AI ships pre-installed on a compact NVIDIA GB10-based system. - The pricing model uses a one-time appliance price plus an annual subscription instead of usage-based cloud AI charges. - The appliance can also power virtual assistants and chatbots trained on an organisation's own documents and knowledge bases for IT helpdesk, HR and customer support.

Between the lines: - The collaboration reflects growing demand for sovereign AI options, not just faster AI. - SendQuick is leaning on its 25 years of experience running critical messaging and alerting inside customer networks to argue that IT teams want the same control over AI. - NetGain is framing the technical value of the partnership around evidence-based responses, transparency and the ability to verify what the model can and cannot confirm. - The offer also signals a push to make private AI easier to adopt by packaging the stack as an appliance rather than a custom deployment.

What's next: - SendQuick and NetGain will support the Astra AI integration as customers adopt the joint solution in the five launch markets. - The companies are likely to position the platform for more regulated enterprises that want private AI for both operations and internal support use cases.

The bottom line: - The partnership turns AI-driven IT troubleshooting into an on-premises product for organisations that want automation without sending sensitive data to public cloud services.